Technical Support Team
About Us
The Technical Support Team (TST) is a small group of talented individuals that provides dedicated support services and solutions to members of staff within the School of Informatics, School of Engineering and Mathematics, and to students taking their courses.
We manage a small bespoke computing infrastructure that allows us to provide flexible and ad-hoc hardware, web-hosting and software solutions outside of the central University computing function. This freedom allows us to provide fast, creative and flexible resolutions for administration, teaching and research purposes.
Day-to-day we extend the services of the core university computing function, providing first, second and third line support to staff and students, and providing staff with networked desktop computing, e-mail and printing capabilities. We also manage a small dedicated computer lab for students, which uses bespoke software packages for the practical elements of Informatics courses. We have close ties with central computing functions and are able to liaise and delegate issues to them from our users when appropriate.
Who Are We?
Technical Support Team Manager
Unix and Linux expert and oracle of open source and legacy systems, Chris is at the helm of TST. He is responsible for the day to day management of the team and its objectives, and plays a key role in maintaining our core systems and in the creation of bespoke applications using technologies such as PHP, JavaScript, Perl, C and MySQL.
Support Programmer
Paul is the resident Mac afficionado and promoter! As Deputy Team Manager, he is
responsible for TST in the absence of Chris. As well as advising and configuring all things
Mac, Paul can be found making IT related purchases for the School of Informatics, troublehooting
pesky PC problems and generally setting people along the right path.
Support Programmer
Supporting the Team Manager, Matt assists in ensuring that the unix based systems keep running, installs and creates web based applications for administration, teaching and research functions and can sometimes be found back where he started trying to troubleshoot first and second line problems.
Technical Support Officer
Shafiq is often the first point of contact with TST. Armed with boundless patience and empathy, he is adept at tactfully solving users day to day problems. In addition to dealing with initial problems and queries, Shafiq can also be found creating or editing the odd web-based application and delving deeper into the systems to troubleshoot problems.
Technical Support Team
Ferdie will join the technical support team within SEMS/SoI structure; who's main experience is in MS Windows, offering troubleshooting hardware and software at various levels, Installing peripherals and drivers, Evaluate IT systems, specify and purchase IT equipments, setup specified computer systems for projects, research & development.
More Information
The Technical Support Team is based in room A201. We can be contacted by telephone on 020 7040 8407, by e-mail using tst@soi.city.ac.uk
or please drop in and see us.